Kaizen in action - Driving continuous improvement in Cosine

How Cosine uses Kaizen to drive business efficiency, innovation, and 1% gains

At Cosine, we’re always looking for ways to improve efficiency, maximise value and promote innovation. One of the key philosophies we embrace is the Kaizen mindset. It’s all about our commitment to continuous improvement through small incremental changes that lead to significant improvements over time. At Cosine, we call these our 1% gains.

🌟 Why 1% gains make a difference at Cosine ⭐

Kaizen is embedded in our culture, powering everything we do:

• Client-centric focus: We dig deep to understand what really matters to our clients.
• Process excellence: Streamlining workflows to deliver smarter solutions.
• Empowered teams: Everyone has a voice and is encouraged to own their ideas.

1% gains vs big leaps

Rather than waiting for massive change, we believe in steady progress. These small improvements compound, helping us move faster, work smarter, and deliver greater value consistently.

The challenges Kaizen solves

Without this mindset, teams can get stuck in “how it’s always been done,” missing out on innovation and efficiency.

Our approach helps us:

• Spot and challenge outdated processes.
• Encourage fresh ideas from every corner of the business.
• Celebrate initiative and reward those who drive change.

Real-world results: Cosine's time-saving improvements

Abi Grierson, an Operations Executive in our B2B team, exemplifies this mindset through a series of small but impactful improvements.

She identified inefficiencies and collaborated cross-functionally to streamline key operational processes, resulting in a time saving of 358 hours annually.

Here are some highlights of Abi’s initiatives for a client account:

1. Reduced commission processing time by working with Data Science.
2. Applied a custom macro to cut commission statement production.
3. Created a new Salesforce report to shorten the merchant incentive process.
4. Partnered with the Operations team to improve quality checks by removing duplication and unnecessary steps, ensuring process alignment and better value add.

These examples demonstrate how the Kaizen mindset is more than theory; it’s delivering tangible results through collaboration and continuous improvement.

By continuously refining how we work our clients benefit from smarter solutions, greater agility, and a team that’s always looking for ways to add more value.