What we did
Cosine manages the National Lottery compliance checks - Operation 18 - on behalf of Camelot. Delivering audits in 11,600 retailers each year, we ensure these retailers understand the vital importance of compliance. And we also help Camelot to promote the importance of their training, to help retailers and staff trade safely and within the regulations.
What we achieved
Our hands-on approach ensures that retailers are fully engaged with the need for compliance in their actions. It also maintains training uptake at optimum levels, delivering Camelot with fully-trained retailers and staff with complete awareness and understanding of the regulations.
The programme’s success delivers 90% pass rates, keeping compliance front of